CCW UK Summit

About

CCW UK Summit is the UK’s leading conference for senior customer experience, digital service and contact centre leaders. The event focuses on enterprise-wide customer experience transformation, AI adoption, digital experience, service innovation...

The CCW UK Summit brings senior customer experience, digital service and contact centre leaders together in London, United Kingdom, for a focused conference on enterprise-wide transformation. Delegates explore how software, marketing and education intersect with service innovation. Sessions on AI and machine learning then show how organisations adopt these technologies in practice. Telecommunications and telecom professionals will also find relevant content, as contact centres increasingly depend on robust networks and digital channels. At its core, the programme centres on customer experience strategy, digital experience and the operational realities of running modern service operations. Attendees exchange ideas with peers facing similar challenges, and they leave with practical approaches they can apply within their own organisations. For anyone working in customer experience, digital service or contact centre leadership, CCW UK Summit offers a concentrated opportunity to keep pace with how AI adoption and service innovation reshape the industry.

Key facts

CCW UK Summit is a trade show for telecom, telecommunications, software, marketing held 10–12 May 2027 at Novotel London West in London, United Kingdom.

Industries

telecom, telecommunications, software, marketing

Venue

Novotel London West

Official website

europe.customercontactweekdigital.com/events-ccw-uk

Listing source

From trade-fair directories and venue calendars

Last updated

1 November 2026