Customer Experience Summit (CX Summit)

About

The Customer Experience Summit is set to be the largest CX engagement event in the Asia Pacific region.

The Customer Experience Summit is the Asia Pacific region's largest CX engagement event, and it's happening in Petaling Jaya, Malaysia. Industry leaders, contact centre specialists, and business services professionals come together here to explore how customer experience strategy drives real commercial results. You'll meet solution providers covering customer analytics, omnichannel engagement, workforce optimisation, and service automation. For brands across Malaysia and the wider region, the CX Summit offers a practical space to share case studies, test new tools, and benchmark their CX programmes against peers. Whether you sell CX technology, recruit talent, or shape customer journeys in-house, this Petaling Jaya trade show puts you in front of decision-makers who are actively investing in customer experience. Come discover exhibitors, networking sessions, and business services that support every stage of the CX lifecycle.